Payment - Unless a deposit has been received by Dreadnought Coaches your booking has not been confirmed. Deposits are non refundable. Bookings must be paid for in full prior to the departure date. Dreadnought Coaches reserve the right to terminate the booking if the payment has not been made in full.
Use Of The Vehicle – The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination for the hirer’s use unless this has been agreed with us. We reserve the right to levy additional charges for additional mileage or time to that agreed.
Seating Capacity – The maximum numbers allowed on the vehicle is indicated on the vehicle. No standing passengers allowed. Drivers will not carry an extra passenger over the seating capacity.
Cancellation By Hirer – All cancellations of bookings must be made at least 30 days prior to the booking date or full payment will be required.
Cancellation by The Company – In the event of unforeseen events, prevailing circumstances, an emergency, or an action by the hirer to vary the agreed conditions, the company may return all monies paid and without further liability cancel the contract.
Change Of Vehicle – We reserve the right to change the vehicle requested for a hire at any time. We will only do so if we feel the requested vehicle is unfit to carry passengers and will do our best to replace the vehicle with a similar model.
Route – The route, unless agreed with the company prior to the hire, will be at the discretion of the driver/ company.
Breakdown/Delay – The Company gives advice on journey times in good faith, but does not guarantee the completion of a journey within a specific time. Dreadnought Coaches cannot accept responsibility for delays caused by closed or congested roads, severe weather conditions, technical problems with vehicles and any other similar events. We ensure that all our vehicles are serviced and maintained to the highest standards as required by current legislation but cannot be held accountable should the vehicle develop a fault during a hire. In the event of breakdown, we will do our very best provide a replacement vehicle.
Driver Hours – The hours of operation of the driver are regulated by law and the hirer accepts the responsibly of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passengers shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to drivers’ hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs.
Property – All vehicles hired are subject to restrictions on carrying luggage for statutory safety reasons & the driver shall be the sole judge as to whether & to what extent passengers’ property is carried. The Company will not accept liability for any damage to or loss of any property which belongs to any passenger and is left on a vehicle. Any articles of found property recovered from a vehicle will be held at the depot where the vehicle is based and may be collected from there.
Insurance – All our vehicles are fully insured against public liability to a maximum value of £10 million.
Conduct of Passengers – The driver and crew are responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations will be removed on the driver’s authority. The hirer will be responsible for all damages caused to the vehicle by passengers during the hiring.
Animals will only be carried on the vehicle with prior agreement.
Complaints - must be made within 7 days of the date of hire in writing to Dreadnought Coaches, 198 Allerburn Lea, Alnwick, Northumberland, NE66 2QR.
Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of the company.
Alcohol – Alcoholic drinks may only be carried on or consumed upon the vehicle with prior agreement with the Company.
Smoking – Smoking is prohibited by law on all vehicles.
Language – All tours and correspondence will be conducted in the English language.
Amendments – Dreadnought Coaches reserve the right to alter or amend these terms and conditions. Any updates will be available on request.